Complaints Handling Policy

Last updated: October 2026

Our commitment

We are committed to good service, and to dealing with complaints quickly and fairly when we fall short of it. We would rather hear about a problem and fix it than have you go away unhappy.

How to make a complaint

Email us at theteam@gardenedge.in.th. Please include your order number and as much relevant detail as you can, including photographs if the issue is with the goods.

How we handle it

Your complaint is recorded and passed to a specific person to deal with. They will reply to you setting out the steps taken to investigate and suggesting a fair and reasonable way to resolve it.

Your personal information

We keep a record of complaints and their outcomes so we can spot patterns and fix the underlying cause. Personal information in a complaint is handled in line with our Privacy Policy.

Your rights

Nothing in this policy affects your legal rights. Your rights under Thai consumer protection law, including the Consumer Protection Act B.E. 2522, apply however a complaint is resolved. If we cannot agree a resolution, you can contact the Office of the Consumer Protection Board (OCPB) at ocpb.go.th.